Frequently Asked Questions

Are your cookies gluten free?

We are currently working to develop all of our cookies into gluten-free variations to release on our website. Please contact us to place a special order if the flavour you fancy is not yet available.

Do you offer alternative delivery days?

We have currently limited our delivery days in order to be as energy efficient as possible with our baking. However, if you have a large order, or would like a gift to arrive on a specific date, please contact us and we will do our best to accommodate you.

Do you offer discounts for large orders?

If you are looking to order more than 36 cookies please message us and we can discuss discounts.

If you are interested in catering an event or discussing our corporate gifting solutions then please take a look at our events and corporate pages.

How will my cookies be packaged?

Your cookies will be sent in a thin box which should fit through your letter box. They will be individually wrapped and labelled with their flavour. If you would like a gift note to be added to your order please add that option to your order here.

Is the packaging recyclable?

We think it is important to look after our planet. As such, all of our packaging is fully biodegradable or recyclable. Please do your part and dispose of the packaging in the recycling or compost bin!

Is your chocolate fair trade?

We use only the finest Belgian chocolate which is 100% sustainable. Callebaut collaborate directly with Cocoa Farmers, support Sustainable Farming and pay a premium to Empower Local Cocoa Communities.