Gift Voucher Terms

Redemption

Gift vouchers can be redeemed online at www.thebiscuitcastle.co.uk. To redeem, enter your gift voucher number at checkout. If being used on a custom order, please let us know and we will apply it on your order confirmation.

 

They may be used to purchase goods of a higher price than the amount on the voucher, on payment of the difference. They cannot be exchanged for cash and only one gift voucher can be redeemed in any one transaction.

 

If any item purchased with a gift voucher is subsequently refunded, the balance due back to you will be placed back onto a gift voucher.

 

If you do not spend the entire value of the gift voucher, the remaining value will be lost. As such, please do ensure your order is of sufficient value.

 

Period of Validity

The gift vouchers are valid for 12 months from the date of issue. The date of issue is the date we send them to you via e-mail. Any remaining balance will be cancelled on expiry of the validity period.

 

The gift vouchers are like cash. Lost, stolen or damaged vouchers cannot be replaced.

 

Cancellation

Gift vouchers cannot be returned or refunded, except in accordance with your statutory rights.

 

Under the Regulations, if you are contracting with us as a consumer online, you have the right to cancel all or part of your order at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Please note that if you cancel a gift voucher, we will cancel the code from our end. Refunds will only be given to the original purchaser.

 

Changes to the Gift Voucher Terms of Service

We reserve the right to amend these terms of service at any time and to take appropriate action, including the cancellation of the voucher, if, in our discretion, we deem such action necessary. This does not affect your statutory rights. The current conditions will always be available on our website.